The Autumn Collection: new pieces in oak, leather, cane and stone
Furniture & lighting
Talk to the DEFINZA team about an order, a delivery or a piece you are considering.
Include your order number if you have one. We answer every message by email within one working day.
Our Edgware address is our office and returns address. We do not have a showroom, so please contact us before sending anything other than a return we have arranged.
If something has gone wrong, please tell us so we can put it right. See how we handle complaints.
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DEFINZA
Quick answers, and the ways to reach our team. This panel is not a live chat.
Enter your order number and email address on Track your order to see where it is with us, and the carrier's live tracking once it has been dispatched.
Track your orderDelivery is free on every order and arrives in 7–14 business days. Large furniture comes with our two-person team, on a day booked with you.
DeliveryYes. You can return any piece within 30 days of delivery, and we collect faulty or damaged items free of charge. Our Returns page explains how.
Returns and refundsEvery product page lists width, depth and height in centimetres, with a measured front view. Measure your doorways and stairs too.
FAQsWe are sorry. Please keep the packaging, take photographs and contact us with your order number. We collect damaged items free of charge and put it right.
Contact usSpeak to a person
Call us+44 7723 145225Monday to Friday 9am to 5.30pm, Saturday 10am to 4pm (UK time)
Send a messageWe reply within one working day
