How to raise a complaint and what happens next.
How to complain
Call us on +44 7723 145225 or send us a message through our contact page, choosing the topic that fits and quoting your order number.
What happens next
We acknowledge every complaint within two working days and aim to give you a full response within 14 days. If we need longer, we will tell you why and when to expect it.
If we cannot agree
DEFINZA is not currently a member of an alternative dispute resolution scheme. If you are not satisfied with our final response, you can get free, independent advice from the Citizens Advice consumer helpline on 0808 223 1133. Your statutory rights are not affected.
Complaints about your personal data
You can complain to us about how we use your personal data using the same contact details. You also have the right to complain to the Information Commissioner’s Office (ico.org.uk). See our privacy policy.