Delivery is free on every order. Here is where we deliver, how long it takes and what happens on the day.
- Where we deliver
- Delivery services
- How long delivery takes
- Tracking your order
- On the day
- If something arrives damaged
Where we deliver
We deliver to addresses in England, Wales and mainland Scotland. We do not currently deliver to the Scottish Highlands and islands, Northern Ireland, the Isle of Man, the Isles of Scilly, the Channel Islands or outside the United Kingdom. If your postcode is not covered, checkout will tell you before you pay.
Delivery services
| Service | Used for | Cost | Delivered in |
|---|---|---|---|
| Standard parcel delivery | Lamps, mirrors, accessories, chairs, stools, side tables, benches, bedside tables, consoles and other pieces that travel by courier | Free | 7–14 business days |
| Two-person delivery | Large furniture: dining and coffee tables, sideboards, media units, chests of drawers, shelving, the Halden chair and the Corbridge stone table | Free | 7–14 business days, on a day booked with you |
Delivery is free on every order, whichever service applies and however much you spend. Each product page tells you which service is used; if your order contains a large piece, the whole order travels with our two-person team. Your basket and checkout show delivery as free before you pay. Prices include all import costs: there is nothing further to pay when your order arrives.
How long delivery takes
Every piece shown on the site is in stock. Orders placed before 1pm on a working day are prepared for dispatch the same day; orders placed later, at weekends or on bank holidays are prepared on the next working day. Working days are Monday to Friday, excluding UK bank holidays.
Every order is delivered within 7–14 business days of being placed. For two-person deliveries we contact you within two working days of your order to book a delivery day within that window. In the unlikely event that we cannot deliver within 30 days of your order, we will tell you and you may cancel for a full refund.
Tracking your order
You can follow your order at any time on Track your order with your order number and email address. Once your order has been dispatched you will also find the carrier and tracking number there, with a link to the carrier’s live tracking.
On the day
Parcel deliveries need a signature or a safe place you have agreed with the carrier. Two-person deliveries take place between 8am and 6pm on the booked day; we send a two-hour time slot the evening before. Our team carries large pieces into the room of your choice and takes the packaging away.
Please measure doorways, stairs, landings and lifts before you order: every product page lists width, depth and height in centimetres. If a booked two-person delivery cannot be completed because nobody is home, we will contact you to rearrange it, free of charge.
If something arrives damaged
Please check your delivery. If anything is damaged, keep the packaging, take photographs and contact us with your order number within 7 days if you can. Damaged items are always covered by your statutory rights and we will collect them and send a replacement or refund you, at no cost to you. See faulty or damaged items.