What personal information DEFINZA collects, why, and your rights.
Who we are
DEFINZA, 12-13, Whitchurch Parade, Whitchurch Ln, Edgware, HA8 6LR, United Kingdom, telephone +44 7723 145225, is responsible for your personal information when you use this website. You can contact us about your privacy through our contact page.
What we collect and why
| Information | Why we use it | Lawful basis |
|---|---|---|
| Name, delivery and billing address, email, phone, order details | To take, deliver and support your order, and to handle returns and refunds | Contract |
| Payment information | To take payment. Card details are processed by our payment provider, not stored by us. | Contract |
| Messages you send us | To answer you | Legitimate interests (helping customers) |
| Order and transaction records | To meet tax and accounting obligations | Legal obligation |
| Technical information (IP address, browser) | To keep the site secure and prevent fraud and abuse | Legitimate interests (security) |
We do not use your information for marketing unless you have asked us to, and we do not use advertising or analytics tracking on this website.
Who we share it with
We share only what is needed with the organisations that help us run the shop: our website host, our payment provider and the delivery companies that bring your order. They may only use it to provide their service to us. We never sell your personal information.
We choose service providers that keep data in the United Kingdom or the European Economic Area wherever possible. If information is transferred elsewhere, we make sure it is protected by safeguards recognised under UK data protection law.
How long we keep it
We keep order records for six years, as tax law requires. We keep messages for two years after our last contact with you. If you create an account, we keep it until you ask us to close it.
Your rights
You have the right to ask for a copy of your information, to have it corrected or deleted, to restrict or object to its use, to have it transferred, and to withdraw consent where we rely on it. To use these rights, or to complain about how we use your information, contact us; we respond within one month. You also have the right to complain to the Information Commissioner’s Office (ico.org.uk).
Cookies
See our cookie policy.