Quick answers. Each one links to the page that has the full detail.
Your order
Where is my order?
Enter your order number and email address on Track your order. Once it has been dispatched, you will see the carrier, the tracking number and a link to the carrier’s live tracking.
Can I change or cancel my order?
Yes. Contact us before dispatch to change or cancel it at no cost. After delivery you have 30 days to return a piece. See Returns and refunds.
How will I know my order has been placed?
You will see an order confirmation page, followed by a confirmation email with your order number.
Are the pieces in stock?
Yes. Every piece shown on the site is in stock and ready to be prepared for delivery.
Delivery
How much is delivery?
Delivery is free on every order, with no minimum spend. Smaller pieces travel by parcel courier and large furniture with our two-person team, both free. See Delivery.
How long will delivery take?
Every order arrives in 7–14 business days, and delivery is always free. Two-person deliveries are booked with you on a day within that window.
Where do you deliver?
England, Wales and mainland Scotland. We do not currently deliver to the Scottish Highlands and islands, Northern Ireland, the Isle of Man, the Isles of Scilly or the Channel Islands.
Will a large piece fit through my door?
Every product page lists width, depth and height in centimetres, with a measured front view. Measure doorways, stairs and landings before you order, and ask us if you are unsure.
Will I pay anything on delivery?
No. The total you pay at checkout includes everything, including import costs.
Returns
Can I return something if I change my mind?
Yes, within 30 days of delivery. See Returns and refunds for how to return it and any costs.
Something arrived damaged. What should I do?
Keep the packaging, take photographs and contact us with your order number. We collect damaged and faulty items free of charge.
Our pieces
What are your pieces made of?
Each product page lists the materials of that piece under Materials. Where a material only looks like another, we say so: the Rennick table top, for example, is a sintered stone with a travertine effect.
Why does my piece look slightly different from the pictures?
Oak, stone, cane, leather and reactive glazes are natural or handmade materials, so grain, veining and colour vary from piece to piece. Our pictures are studio images of each design; product pages note where a material varies.
Do pieces need assembling?
Small pieces arrive ready to use. Some larger pieces, such as tables and shelving, need simple assembly with the fittings and instructions supplied; our two-person team can assemble them for you on delivery if you ask when booking.
How do I look after my piece?
Care advice for each material is on the product page under Materials and care.
Payment
How can I pay?
The ways to pay that are available for your order are shown at checkout, before you place it.
See Payment.
Contact
When can I reach you?
Our team answers the phone Monday to Friday, 9am to 5.30pm, and Saturday, 10am to 4pm (UK time). Messages sent through our contact page are answered within one working day.